Q: How do I place a custom order?

A: To place a custom order, email r3viv3dbyel@gmail.com with the subject line Custom Order. Please include your preferred size, hoodie or crewneck style, requested brand (Nike, Carhartt, etc.), color palette, and any inspiration images. Payment is accepted via Venmo or PayPal, and details will be provided via email.

Q: Can I choose the exact design or placement of patches?

A: Custom pieces are artist-led, meaning the final design and patch placement are determined by R3VIV3D BY EL. You’re welcome to share inspiration images or general color vibes, but each piece is one-of-a-kind and exact placement cannot be guaranteed.

Q: How long does a custom order take?

A: Custom creations typically take 3–4 weeks to complete. Turnaround time may vary during peak seasons or for more complex designs.

Q: Can I include my own clothing or materials?

A: Yes! You may send in garments to be upcycled into your custom piece. Shipping instructions for your items will be provided after payment is received.

Q: What if I’m unsure about sizing?

A: All custom orders are final sale, so please double-check measurements before ordering. We recommend comparing measurements to a hoodie or crewneck you already own. General sizing guidance can be provided upon request.

Q: Are custom orders refundable or exchangeable?

A: No. All sales are final. Due to the one-of-a-kind and custom nature of each piece, refunds and exchanges are not accepted.

Q: Can I rush my order?

A: Rush orders may be available for an additional fee, depending on current workload. Please inquire via email before payment to confirm availability.

Q: How does shipping work?

A: Shipping is a flat $10.00 and will be added to your total. Orders are shipped once payment is received and your custom piece is completed. Tracking information will be provided at shipment.

Q: Can I request a specific brand?

A: Yes! You may request specific brands such as Nike, Carhartt, or other vintage pieces. Availability may vary, and all designs remain artist-led.

Q: Can I purchase add-ons?

A: Yes. Optional add-ons (such as extra patchwork panels or jersey fabric) are available. Add-ons must be discussed and confirmed via email and paid for alongside your base custom order.