Q: How do I place a custom order?
A: Purchase the “Custom Brand Patchwork” listing on our shop, then email r3viv3ebyel@gmail.com with your order number, preferred size, hoodie or crewneck style, brand (Nike, Carhartt, etc.), color palette, and any inspiration images. If you’d like us to include any garments, we’ll coordinate shipping details after purchase.

Q: Can I choose the exact design or placement of patches?
A: Custom pieces are artist-led, meaning the final layout is designed by R3VIV3D BY EL. You can provide inspiration images or general color vibes, but each hoodie or crewneck is one-of-a-kind, and exact placement may vary.

Q: How long does a custom order take?
A: Custom creations typically take 3–4 weeks to complete. Turnaround time may be longer during peak seasons or for complex requests.

Q: Can I include my own clothing or materials in the hoodie?
A: Yes! You can include garments to be upcycled into your custom piece. After purchase, we’ll provide instructions for shipping your items safely.

Q: What if I’m unsure about sizing?
A: All custom orders are final sale, so double-check your measurements before purchasing. If you’re unsure, we recommend comparing your chest and sleeve measurements to your favorite hoodie or crewneck. We can provide general sizing guidance if needed.

Q: Are custom hoodies refundable?
A: No. All custom patchwork hoodies and crewnecks are final sale due to their one-of-a-kind nature. Please confirm size and style before ordering.

Q: Can I rush my order?
A: Rush orders may be available as a separate add-on. Email us after purchase to inquire about availability and additional cost.

Q: How will shipping work?
A: Shipping details will be collected after your custom piece is completed. We’ll provide tracking and estimated delivery at that time.

Q: Can I request a specific brand?
A: Yes! You can request Nike, Carhartt, or other vintage/brand hoodies or crewnecks. Please note availability may vary, and design will remain artist-led.

Q: Can I purchase add-ons?
A: Optional add-ons like extra patchwork panels or jersey fabric are available as separate listings. Add-ons must be purchased alongside your base custom piece.